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  • Are brand products authentic?
    The brand products are 100% original and have been purchased directly from the brands, licensees, or official distributors. They are verified by Brands Gateway for authenticity and provenance of each product. Each product comes with the original tag attached.
  • Why are there limited quantities and sizes on some items?
    We offer past season/rest overstocks that have been sourced directly from the brands. This is the reason why we can offer such large discounts on our offerings. Due to the nature of our business model, we only have limited quantities and sizes available for each item. We suggest finalizing your purchase as soon as possible since it’s rare that we restock the same item. Don't miss out on your favorite pieces - shop now.
  • Do you have size conversion charts?
    Size conversion might vary depending on the brand. As such, we always recommend taking Italian size as a reference. A link to the size conversion charts will be added to to the website during the redesign phase; however, have been posted (for download) below, until such time as our website redesign is complete.
  • Is it possible to get product measurements?
    Upon request, products can be measured, however, please note that because it's manual work it can take up to a week.
  • How often do you receive new arrivals?
    We receive weekly new updates on the inventory with roughly 300-400 products that are uploaded on our website.
  • What happens when an item is out of stock?
    Inventory is updated in real-time synchronization, minimizing the risk of selling out-of-stock goods. However, if for some reason, such an order is placed, we will offer you a similar model as an exchange, or fully refund your order.
  • Which payment methods are accepted?
    We accept payment with all major credit or debit cards. We also provide ‘Buy Now Pay Later’ payment options via After Pay and Affirm.
  • How does the Affirm payment option work?
    Buying with Affirm is simple. 1. Fill your cart Select Affirm at checkout, then enter a few pieces of info for a real-time decision. 2. Choose how you pay Pick the payment plan you like best—from 4 interest-free payments every 2 weeks to monthly payments up to 12 months. You’ll never pay more than you agree to up front. See footer for details. 3. Pay over time Make payments at affirm.com or in the Affirm app. You’ll get email and text reminders. Image below is a sample only. Click the logo (below) to learn more about how Affirm works.
  • What countries do you deliver to?
    We offer worldwide delivery and ship the orders via UPS, FedEx, or DHL.
  • From where are your brand products shipped?
    Brand products are shipped directly from the brands, licensees, or official distributor warehouses. Depending on the product ordered, shipment may originate from either of the following locations:
  • Where are you warehouses located?
    The Christian Love Shop is a dropship partner of Brands Gateway, whose warehouses at several locations across the globe. To emphasize, Michael Kors, COACH, and Tory Burch products are stored at the warehouse inthe USA, and sunglasses and watches are stored in the warehouse in Germany. Luxury brands, such as D&G, Gucci, Versace, Jimmy Choo, and a few other brands are stored in Sweden, while most of the other Italian brands are stored in Italy warehouses.
  • What is the delivery time?
    The delivery time depends on the location. It takes 24-48 hours to dispatch the package, and 3 business days on average within the EU, and 7-14 business days outside the EU to deliver it.
  • How can I track my parcel?
    Once the order has been dispatched from the product warehouse, you will receive an email with the courier method and tracking number.
  • What happens if the recipient is absent at the time of delivery?
    With FedEx, UPS, and DHL, depending on the service chosen, the courier will try 2-3 times to deliver or take the products to a collection point where the recipient can pick up the order. All couriers, in case of non-delivery, leave a notice for the recipient with instructions on how to proceed to collect the package. In case an order is not picked up, the item is returned to us and we deduct 45€ from the refund. You may go to https://www.oanda.com/currency-converter to covert 45€ to your country's currency.
  • Do you accept returns?
    We offer a 14-day return policy, counting from the day the product is received to the customer. Returns shipped back after the 14-day policy will be rejected and shipped back to the original dispatch address.
  • What happens if a parcel gets stopped at Customs?
    All the necessary documentation is provided for Customs; however, Customs fees, if there are any, should be paid by the final customer receiving the goods.
  • Do you accept returns via a local postal service?
    Unfortunately, we cannot accept returns sent via regular postal services, and such returns will be declined.
  • Which courier method should I use to return a product?
    All returns need to be shipped back with UPS, DHL, or FedEx. Due to long international delivery time, any local Postal Service delivery will not be accepted.
  • How do I initiate a return?
    Go to 'My Orders' under your profile. Next to the item to be return, click 'Return' Complete the Return Item Form to include the following information: Customer email address Order number SKU of the product/order being returned Parcel tracking number Freight/Courier company Reason for the return Image/video link of the defected/incorrect product Any additional comments Submit the form.
  • What should I do if tracking shows the parcel was delivered but I don't have it?
    First, you should check with your neighbors, as sometimes a package is received by a neighbor when the recipient is not at home. In case they haven’t received the parcel, contact us and we will check with the courier to investigate the case further.
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